1) Who we are
This website is operated by Croft Housing Association Limited (“Croft”, “we”, “us”). We are the data controller for personal information collected through this website.
- Registered office: 15–17 Prescot Road, Fairfield, Liverpool, L7 0LA, United Kingdom
- Phone: 0151 260 4201
- Email: [email protected]
- Company number: 07899933
2) What personal information we collect
Information you provide to us
When you use our website contact forms, we may collect the information you enter, which can include:
- Name
- Email address
- Phone number (if provided)
- Your message (and any information you choose to include)
Important: Please avoid including sensitive personal information in your message (for example, health details) unless it’s necessary for your enquiry.
Technical information
Like most websites, our servers may automatically collect basic technical information (such as IP address, browser type, device information, and timestamps) for security, troubleshooting and performance.
3) How we use your information
We use your information to:
- Respond to your enquiries and communicate with you
- Keep internal records of communications
- Protect the website and our users (for example, detecting and preventing malicious activity)
4) Our lawful basis for processing
We process contact form enquiries mainly under legitimate interests (so we can respond to messages and manage communications). In some cases, processing may be necessary to take steps at your request before entering into a contract.
Where we must keep certain records to meet legal or regulatory requirements, we process data under legal obligation.
5) How we store your information
Contact form messages are typically emailed to our team and may also be stored in the website database to help us manage enquiries and ensure messages aren’t lost.
Access is restricted to authorised staff/contractors who need it to do their job.
6) Who we share information with
We may share information with trusted service providers who support our website and communications, such as:
- Website hosting and maintenance providers
- Email delivery services (used to reliably send/receive website emails)
- Security services used to protect the site
We only share what’s necessary and expect appropriate safeguards.
7) How long we keep your information
We keep contact form enquiries for up to 12 months, unless we need to keep them longer for legal, regulatory, safeguarding, or complaint-handling reasons.
8) Your rights
You may have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion (in certain circumstances)
- Restrict or object to processing (in certain circumstances)
- Data portability (in certain circumstances)
9) How to contact us about privacy
If you have questions or want to make a request, contact us using the details below:
- Email: [email protected]
- Post: Croft Housing Association Limited, 15–17 Prescot Road, Fairfield, Liverpool, L7 0LA
If you’re unhappy with how we handle your information, you can also complain to the Information Commissioner’s Office (ICO) (the UK data protection regulator).
10) Updates to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.
Related pages: Cookie Policy · Terms & Conditions